A: Monthly gifts occur once per month. Your first online gift will be charged to your card on the date that your transaction is made. All subsequent charges will occur on or near the 15th of each month.
Q: Will I receive receipt of my donations for tax purposes?
A: Yes! You decide when you want to receive your thank you/verification notices. You may choose to receive them monthly or receive one report at the end of the calendar year showing all your gifts. If at any time you wish to change when you receive them, simply call (626) 449-2919 ext. 128 or email MCox@VillaEsperanzaServices.org.
Q: Once I have made an online gift, how can I make changes to my account (i.e. change amount, change my credit card number)?
A: It’s very easy. Please call (626) 449-2919 ext. 128 or email MCox@VillaEsperanzaServices.org and let us know what changes you would like to make. We process payments on or near the 15th of every month. If we receive your change prior to the month’s processing deadline it will take effect immediately. If not, it will take effect the next month.
Q: What if I need to stop giving? May I do so at any time?
A: Yes, you may stop at any time. We certainly hope you will be back but we understand that sometimes circumstances change. You simply need to call (626) 449-2919 ext. 128 or email MCox@VillaEsperanzaServices.org and let us know starting on what date you need to stop. Your cancellation will take place the same month, or the following month, depending upon when we receive your request.
Villa Esperanza Services / 2116 E. Villa Street, Pasadena, CA 91107